Last Updated: March 25, 2026
Gemstar Detailing (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://gemstar-detailing.com, use our services, or communicate with us by phone, email, or text message.
By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.
1. Information We Collect
Information You Provide Directly
We may collect the following information when you book a service, request a quote, contact us, or otherwise interact with our business:
- Full name
- Phone number (including mobile number)
- Email address
- Physical or service address
- Vehicle information (year, make, model, condition)
- Payment and billing information
- Service preferences and appointment details
- Any other information you voluntarily provide
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and approximate geographic location
- Browser type, operating system, and device information
- Pages visited, time spent on pages, and referring URLs
- Cookies and similar tracking technologies (see Section 6)
Information from Third Parties
We may receive information from third-party platforms you use to interact with us, including Google, Facebook, Instagram, and online review platforms.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To schedule, confirm, and perform our detailing services
- To process payments and send invoices or receipts
- To communicate with you regarding appointments, service updates, and follow-ups
- To send promotional offers, service reminders, and marketing communications (with your consent)
- To send transactional and informational text messages (see Section 4)
- To respond to your inquiries, feedback, or support requests
- To improve our website, services, and customer experience
- To comply with legal obligations and protect our rights
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, scheduling software, CRM platforms, email and SMS service providers). These providers are contractually obligated to protect your information.
- Legal Compliance: When required by law, regulation, legal process, or governmental request.
- Business Protection: To protect the rights, property, or safety of Gemstar Detailing, our customers, or others.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our business assets.
4. SMS & Text Messaging Policy
By providing your mobile phone number and opting in, you consent to receive text messages from Gemstar Detailing. These messages may include:
- Appointment confirmations and reminders
- Service status updates
- Promotional offers and seasonal specials
- Responses to your inquiries
Message Frequency: Message frequency varies based on your interactions with us. You may receive up to 10 messages per month.
Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message. You will no longer receive promotional text messages unless you re-subscribe.
Help: For assistance, reply HELP to any text message or contact us at info@gemstar-detailing.com or (208) 971-4652.
Consent: By opting in to our SMS program, you confirm that you are the owner or authorized user of the mobile device and phone number provided, and that you agree to receive text messages from Gemstar Detailing. Consent is not a condition of purchase.
No Sharing: We do not sell, share, or distribute your phone number or SMS opt-in data to third parties for their marketing purposes. SMS consent and opt-in data will not be shared with any third parties unless required to deliver the messaging service or as required by law.
Our SMS messaging program is compliant with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.
5. Email Communications
If you provide your email address, we may send you:
- Service confirmations and receipts
- Follow-up and feedback requests
- Promotional offers, tips, and company news (with your consent)
You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link at the bottom of any email or by contacting us directly.
6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our site.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly (e.g., navigation, security).
- Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant advertisements and measure campaign performance.
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
7. Data Security
We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure payment processing, and restricted access to personal data.
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, it is securely deleted or anonymized.
9. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to legal retention requirements.
- Opt-Out: Opt out of marketing communications at any time.
To exercise any of these rights, please contact us using the information in Section 12.
10. Third-Party Links
Our website may contain links to third-party websites, services, or platforms (e.g., Google Maps, social media profiles, review sites). We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.
11. Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
Gemstar Detailing
880 E Franklin Rd Suite 306, Meridian, ID 83642
Phone: (208) 971-4652
Email: info@gemstar-detailing.com
Website: https://gemstar-detailing.com
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.